PCP Express Package Insurance Claim Tutorial.

For some PCP Express customers, the insurance claim process may often be confusing and seem complicated. This could be due to a lack of understanding or not knowing the steps that need to be taken by those who want to file a claim. Here are the steps for claiming insurance on a PCP Express package.

1. Complaint

File a complaint with PCP Express using CSS (Customer Complaint) within 24 hours, and ensure the unboxing process is witnessed by the courier or recorded on video.

2. Verification Process

The verification process includes a report from operations, completing all supporting documents, and the Investigation Report.

3. Replacement Request.

The claims department will submit a replacement letter based on the selected insurance coverage, either Plan A: Replacement of the item at 10 (ten) times the shipping cost or up to a maximum of 2 million Rupiah, or Plan B: Replacement of the item based on the value declared at the time of shipping.

4. Payment Process.

PCP Express will process the insurance claim payment within a maximum of 7 (seven) business days if all documents comply with the applicable claim requirements.

Insurance claims for packages are very important, so if an unexpected event occurs, make sure to file a claim using the tutorial provided above, dear PCP Express customers.